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15. Help & Support Tab: Information, Documentation, Support

On the Help & Support Tab you can view useful information about Data Moving Tool. This is also where you can enter your license information.

Help & Support Tab

DMT Information Section1


The yellow area at the top displays Data Moving Tool information:

  • Version and edition
  • Access to online documentation
  • Access to online support

The Version Details link opens a form showing you more version information as well as the End User License Agreement.

Check for Updates Checks for available updates for the application

License Section2


This section displays information about your Data Moving Tool license.

Issued To: Displays the Name, Company and Email of the person owning the DMT license.

Version: Displays the DMT version for which the license is valid. Each DMT license is issued for a specific version (e.g. 1.x means that the license is valid for all version 1 and its variations like 1.0, 1.1, 1.2, etc).

Upgrade and Support (1 Year): When this box is checked it means the license entitles you to 1 year free upgrade and support from the date of purchase.

Free upgrades are only available for the same major version number (e.g. 1.1 to 1.5 but not 1.5 to 2.0).

License: Displays the license number.

Status: Displays the license status (e.g. when the trial license expires, it shows license expired).

Enter New License: This button allows you to enter a new license. When you purchase a DMT license, you need to enter it to replace the trial license. Click on this button, enter the license in the provided form, and click OK.

Important: After entering a new license, both the DMT Client and the DMT Service must be restarted. The DMT Service is available in Professional and Enterprise Editions only.

Contact Section3


This section displays information to contact S.E.R. Software.

Web: Address of the S.E.R. Software website.

Contact: Email address to contact S.E.R. Software.

Support: Email address to contact S.E.R. Software' support.

Application Features Section4


This section displays information about the features available in DMT. Features available depend on the type of license you've purchased.

Export: This box is checked when the Export feature is available in DMT.

Load: This box is checked when the Load feature is available in DMT.

Scheduler: This box is checked when the Scheduler feature is available in DMT (Pro and Enterprise editions).

Run Pre-Conditions: This box is checked when the Run Pre-Conditions feature is available in DMT (Enterprise edition).

Pre/Post Processes: This box is checked when the Pre and Post Processes feature is available in DMT (Enterprise edition).


Max Number of Groups/Jobs: Shows the maximum number of groups and jobs that can be stored in DMT. The maximum number is 5 for a trial license and 500 for a normal license.

Max Number of Jobs in a Group: Shows the maximum number of jobs that can be placed in a group. The maximum number is 5 for a trial license and 100 for a normal license.

Max Number of Rows (Export): Shows the maximum number of rows that can be exported by a job with DMT. The maximum number is 100 for a trial license and there is no limit for a normal license (N/A).

Max Number of Rows (Load): Shows the maximum number of rows that can be loaded by a job with DMT. The maximum number is 100 for a trial license and there is no limit for a normal license (N/A).